Effective Date: December 1, 2024
Last Updated: December 1, 2024
1. Introduction
WaiveRiver ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our appliance repair services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact details (email, phone number, address)
- Service location and appliance information
- Payment information (processed securely by third-party providers)
- Communication preferences
- Service history and repair records
2.2 Technical Information
We automatically collect certain technical information:
- IP address and browser type
- Device information and operating system
- Website usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- Providing appliance repair services and customer support
- Scheduling appointments and sending service reminders
- Processing payments and maintaining service records
- Improving our website and services
- Sending marketing communications (with your consent)
- Complying with legal obligations
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Contract performance: To provide our repair services
- Legitimate interests: To improve our services and communicate with customers
- Legal obligation: To comply with tax and regulatory requirements
- Consent: For marketing communications and non-essential cookies
5. Information Sharing
We may share your information with:
- Service providers: Payment processors, scheduling software, and analytics providers
- Technicians: Our certified repair technicians for service delivery
- Legal authorities: When required by law or to protect our rights
- Business transfers: In connection with a merger or sale of business assets
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- SSL encryption for data transmission
- Secure servers and access controls
- Regular security assessments and updates
- Staff training on data protection
- Incident response procedures
7. Data Retention
We retain your personal information for as long as necessary:
- Service records: 7 years for warranty and legal purposes
- Marketing data: Until you unsubscribe or object
- Website analytics: 26 months maximum
- Payment information: As required by financial regulations
8. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to legal requirements)
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: For processing based on consent
9. Cookies
We use cookies and similar technologies to:
- Ensure our website functions properly
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Provide personalized content and advertising
You can manage your cookie preferences through our cookie banner or browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
11. International Transfers
We primarily process data within the UK. If we transfer data internationally, we ensure adequate protection through appropriate safeguards such as adequacy decisions or standard contractual clauses.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.
13. Contact Us
If you have questions about this privacy policy or want to exercise your rights, please contact us:
- Email: [email protected]
- Phone: 01234 567890
- Address: 123 Repair Street, Manchester M1 2AB, United Kingdom
14. Complaints
If you're not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF