Effective Date: December 1, 2024
Last Updated: December 1, 2024
1. Agreement to Terms
By accessing our website or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.
2. Service Description
WaiveRiver provides professional home appliance repair services across the UK, including:
- Washing machine and dryer repairs
- Dishwasher servicing and repairs
- Oven, cooker, and hob repairs
- Refrigerator and freezer repairs
- Small appliance repairs
- Appliance maintenance services
3. Booking and Scheduling
- Service appointments must be booked in advance
- We will confirm appointment times within 2 hours of booking
- Emergency services may be available for urgent repairs
- Access to the property and appliance must be provided at scheduled times
4. Pricing and Payment
- All prices include VAT at the current rate
- Diagnostic fees apply and will be deducted from repair costs if work proceeds
- Payment is due upon completion of services
- We accept cash, card payments, and bank transfers
- Additional charges may apply for parts and emergency callouts
5. Warranty
- All repairs come with a 12-month warranty on parts and labour
- Warranty covers defects in materials and workmanship
- Warranty does not cover normal wear and tear or misuse
- Original receipt must be provided for warranty claims
6. Liability and Insurance
- We carry comprehensive public liability insurance
- Our liability is limited to the cost of the repair service
- We are not liable for consequential damages or losses
- Customers should maintain appropriate home insurance
7. Cancellation Policy
- Appointments can be cancelled up to 2 hours before scheduled time
- Cancellation fees may apply for short notice cancellations
- We reserve the right to cancel appointments due to weather or emergencies
8. Privacy and Data Protection
We are committed to protecting your privacy and personal data in accordance with UK GDPR. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your information.
9. Intellectual Property
All content on this website, including text, images, logos, and software, is the property of WaiveRiver and is protected by copyright and other intellectual property laws.
10. Website Use
- You may use our website for lawful purposes only
- You must not transmit harmful or malicious code
- You must not attempt to gain unauthorized access to our systems
- We reserve the right to suspend access for misuse
11. Changes to Terms
We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the new terms.
12. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of English courts.
13. Contact Information
For questions about these terms or our services:
- Email: [email protected]
- Phone: 01234 567890
- Address: 123 Repair Street, Manchester M1 2AB, United Kingdom